Shipping & Returns
How it finds its way to you
Please note, as we are based in the EU, if you order from outside of the EU (including the UK), customs charges may apply to your order. These will be charged at time of delivery by the courier company.
Projected shipping times are as follows:
Ireland 2-3 business days
UK 3-5 business days
EU 4-7 business days
USA 5-8 business days
ROW 7-10 business days
Note: these are projected times. Shipping is still erratic at times across the Atlantic but we provide tracking with each order, see below.
We offer paid, recorded shipping only for orders under €99. Recorded shipping is free on orders over €99.
If, due to unforseen circumstances, your package doesn't arrive within 28 days - let us know. We will organise either a refund or replacement.
Why 28 days? The postal service we use for standard delivery requires this amount of time to have passed before we can open a claim for refund. At all times during this process we are available for any questions or concerns you might have - reach us directly via the email below or on Facebook Messenger.
If you have any other questions regarding shipping, tracking or the printing of our garments, don't hesitate to send us a mail - and Gifs of kittens - to:
We want to make sure that every single customer is 100% happy with their purchase - so much time and effort has gone into the design of the prints that anything less is not an option for us here at Grey and Ginger
But sometimes, unavoidable issues arise or things might not be as you expected! If you receive your product and are less than 100% happy with the purchase, get in touch with us at email@example.com.
If there are any issues with size, you might prefer a different colour or design, we will happily organise a replacement for you.
Similarly we can organise a full refund if you would prefer.
Our return/refund policy extends to 14 days from receipt of order. After that time, we will be unable to refund or return the garment.
If you do wish to exchange or return an order, we ask that it is returned in the same condition as it was received and sent, in the original, biodegradable plastic sleeve to:
Grey and Ginger
c/o Paul Mc Connell
17 The Orchard
Postage of return items is covered by the customer but we provide tracked shipping on the exchange item being sent to you.
If you have any questions in advance of returning or want to discuss an exchange, drop us a Facebook message via the chat option on our website or email firstname.lastname@example.org.